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Answers to pending questions below
Embarking on a weight loss journey can be both exciting and challenging. To support you every step of the way, we’ve compiled a comprehensive list of frequently asked questions.
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If your medication arrives late, refrigerate it immediately and send us a message to let us know via email.
Please check that the liquid in your pen is clear, and not cloudy and do not throw away any packaging.
All deliveries do include cooling packs to keep medication at the right temperature during delivery.
We advise patients to contact their local council as the first option option as they can usually arrange collection from your home address or provide guidance on local drop off points. The second option would be to contact your GP surgery who should be able to dispose of the bin safely for you. Some pharmacies will also accept sharps bins for disposal but this will be at the discretion of the particular pharmacy.
Ideally, you should use each dose for at least 4 weeks before moving to the next one. We recommend getting the same dose again and continuing with another pen for another 4 weeks. There’s no harm in staying on a lower dose longer than 4 weeks. Many people do this to allow any side effects to settle.
They’re all designed to aid weight loss alongside a healthier diet & lifestyle changes (including regular exercise). However, the active ingredient in Ozempic and Wegovy is semaglutide, which only works with the GLP-1 receptor. Mounjaro contains tirzepatide, which stimulates both the GLP-1 and the GIP receptor – this combination has been shown to have greater weight loss potential than medicines that work on GLP-1 alone.
You’ll start Mounjaro on a 2.5mg dose and build up to the higher doses over time. The maximum dose is 15mg, however not everyone will need the higher doses for Mounjaro to be effective. Studies have shown that by week 72 people can achieve a 15% weight loss with 5mg, 19.5% weight loss with 10mg and 20.9% weight loss with 15mg .
It depends on the person. Some people see results within a few weeks, while others might need a few months.
You might start feeling fuller after a few doses, but it can take time for the medication to fully work in your body. If you don’t see any changes after a few months, you can talk to your doctor about other options.
You can get more needles from your pharmacy or directly from us through the site or direct email inquiry. We recommend 32G/4mm screw fit needles. Compatible examples include BD Micro-Fine Ultra, GlucoRx Ultra Carepoint, and GlucoRx Finepoint.
When should I place my next order?
The best time to reorder your injectable weight loss medication, such as Wegovy or Mounjaro, is after your first two doses. This ensures you have time to adjust to the initial dose before moving to the next. We advise placing your order at least 4-5 days before running out of treatment or changing your dose.
How to adjust your dose:
Increase your dose each month until you reach the maximum maintenance dose. If you need to step down or maintain a specific dose, please contact our doctors for advice.
- More information about our Weight Loss service
- If you have any further questions on your treatment you can message us via your patient account.
How do I reorder for my next dose?
To place a repeat order (including orders where you wish to increase dose), you will need to complete our weight loss assessment as you would if ordering your first pen. You will be able to later choose a different strength. It is important to ensure you have specified the dose of medication you are currently taking to ensure the appropriate dosage continuity options are visible to you.
How it works:
- Complete a short assessment, which includes questions on which medication you are on and which dose you are currently on.
- Highlight your treatment preference; we will show you the next higher dose, the same dose you are currently on and the next lower dose.
- Our doctors review your answers, and approve your order if treatment is still suitable.
Why can I not see the product I need to order?
If the treatment you’re seeking isn’t visible after your consultation, it could be due to:
- An issue with filling out the questionnaire correctly.
- The treatment being temporarily unavailable or out of stock.
If this occurs, we suggest:
- Checking our treatments page periodically to see if it’s back in stock.
- Considering filling out another questionnaire to ensure accuracy.
If you’re unable to see your preferred weightloss treatment, it is recommended that you remain on your pre-existing dose for the next course and increase dosage when your desired dosage becomes available again.
We’re here to support you in finding the right treatment.
How do I know to increase my dose?
After 4 weeks on your current dose, you may increase your dose. But if you’re still suffering from side effects, or you feel you need to stay on the current dose for any other reason, you can do so and move up at a later date.
Mounjaro only: There are three licensed maintenance doses for Mounjaro: 5mg, 10mg and 15mg. This means that once you get to one of these doses, you can stay on that dose rather than moving up to a higher dose if you feel it’s working well for you.
How long will my treatment last?
Each Mounjaro and Wegovy pen contains 4 weekly doses. This means each pen should last 28 days (4 weeks).
Mounjaro is a pen injection that you use once a week. In each box, you will receive one pen (4 doses). This means that each pen will last 4 weeks.
How should I store my medication?
Unopened: Both Wegovy and Mounjaro should be stored in the fridge between 2°C and 8°C. Keep them in their original packaging until ready for use. Do not freeze them.
After First Use: Once the pen has been used, it can be stored at room temperature (not exceeding 30°C) for up to 30 days, or you can continue storing it in the fridge. Each pen should last 21 days (4 doses in total) after their first use. When not in use, keep the pen cap on to protect it from light.
Please note:
- Wegovy must be used within 6 weeks of being exposed to temperatures above 8°C
- Mounjaro must be used within 30 days of being exposed to temperatures above 8°C
When will my order be delivered?
After your order has been dispatched, the delivery provider will send you tracking information and an estimated delivery time.